FAQ
Answers Before You Order.
A detailed customer-help page covering products, quantities, pre-orders, payment approval, delivery, closures, refunds and account orders.
ORDERING
Common Questions
How do I order multiple products?
Open the menu, choose quantities and Add to Cart. Repeat for other dishes, then open the Cart page to review everything together.
Can I buy only one item quickly?
Yes. Simple products include a Buy Now link that clears the current cart and moves that one item directly to checkout.
Can I order for today?
If the kitchen is open, checkout offers ASAP. If pre-orders are enabled, today can also show scheduled time slots after the preparation lead time.
Can I pre-order another day?
Yes. Checkout shows only dates enabled by the weekly schedule, special closures, daily limit and configured pre-order range.
SCHEDULING & PAYMENT
Dates, Time Slots and Approval
Why do some time slots disappear?
Past times, preparation lead time and full capacity slots are excluded automatically.
When do I pay?
If Owner Approval First is enabled, the order is submitted before payment. After approval, WooCommerce emails a secure payment link. If approval mode is off, normal WooCommerce payment is used.
What if the kitchen suddenly closes?
The owner can close for 30 minutes, 1 hour, 3 hours, today, indefinitely, or set special closed dates without changing the weekly schedule.
What if I already paid and the kitchen cannot fulfil my order?
The owner can reschedule and notify you, or process a full/partial WooCommerce refund from the order screen.
DELIVERY & TRACKING
After Checkout
Can I choose pickup instead of delivery?
Yes, when pickup is enabled by the owner. Checkout records the method on the order.
How do I track my order?
Log into My Account or use the Track Order page. Custom stages include Preparing, Ready and Out for Delivery.