REFUNDS
Refund & Cancellation Policy.
An editable policy page aligned with the plugin’s reschedule and WooCommerce refund tools.
Before Payment
When approval-before-payment is enabled, a rejected order request is cancelled before online payment, so no payment refund is needed.
After Payment
If the kitchen cannot fulfil a paid order, the owner can reschedule it with customer notification or create a full/partial WooCommerce refund.
Automatic return of funds depends on the connected payment gateway. Some gateways require a manual refund even when WooCommerce records the refund.
Customer Cancellation
Add your own cancellation window, eligibility and charges here. Consider preparation status, scheduled order timing and perishable food limitations.