ORDER SUPPORT
Need Help With an Existing Order?
Track your order, understand the approval and payment flow, or contact the kitchen if your schedule needs to change.
HOW IT WORKS
From Menu to Your Door
Every stage is designed to keep the customer and kitchen clear about timing, payment and preparation.
Choose Your Food
Browse the menu, open any product and select the quantity you need.
Cart & Checkout
Add one or many dishes, review your cart and continue to checkout.
Pick Date & Time
Choose ASAP when open, or select an available pre-order date and time slot.
Kitchen Approval
When approval mode is enabled, the kitchen accepts your order before online payment.
Secure Payment
Pay using the WooCommerce payment methods configured by the website owner.
Freshly Prepared
Track the order as it moves from preparing to ready and delivery/completion.
AFTER YOU ORDER
Common Order Help
Use My Account or Track Order for live WooCommerce order information. Contact the kitchen for changes that need owner approval.
01
Track an Order
Use the Track Order page with your order ID and billing email, or sign in to My Account to see your orders.
02
Change Date or Time
The owner can move an order to another available date and time. The customer can be notified automatically by email.
03
Unavailable After Payment
If the kitchen cannot fulfil a paid order, the owner can reschedule it or create a full/partial WooCommerce refund.